Yesterday I was talking to a customer about why he comes to New Bern (TAM) from another airport for his aircraft maintenance needs. "The main reason", he said, "is because Ricky doesn't overcharge on labor and parts like other places I've been." Our customer went on to say that he has come to trust the mechanics here to do quality work, and "they are thorough in everything they do." Well, that sounds like a commercial doesn't it?
One observation from this writer: I realize that our work and/or subsequent invoicing may not satisfy every single customer and most every one will make a mistake or two in their lifetime; with that in mind our standing policy is to listen to customers complaints and then reach a mutual satisfaction. There's nothing worse than a customer who is not satisfied with the completed work, fails to bring it to our attention and then storms off never to be seen again.
One observation from this writer: I realize that our work and/or subsequent invoicing may not satisfy every single customer and most every one will make a mistake or two in their lifetime; with that in mind our standing policy is to listen to customers complaints and then reach a mutual satisfaction. There's nothing worse than a customer who is not satisfied with the completed work, fails to bring it to our attention and then storms off never to be seen again.